Frequently Asked Questions

What is Bekole Subscription Box?

BEKOLE is an Australian gift box and subscription box service. Our subscription boxes are developed to provide the average busy woman with a number of beautiful and hand-picked products she deserves.

What is in the Quarterly Subscription Box?

Each quarter you will receive  curated collection of organic, natural and non toxic products.

 

How can I pay?

The subscription boxes are paid via Paypal.

When will I be charged for my subscription?

Your initial payment will be deducted immediately from your account and will cover you for the current quarterly box. Recurring payments will then be deducted on the 1st of every Quarter (1st Jan, 1st April, 1st July, 1st October). Subscriptions will continue to be proccessed each quarter until cancelled.

How much is shipping?

Shipping is FREE Australia wide. International Shipping is available for a fixed price of $20 AUD.

What shipping methods do you use?

We ship Australia wide, using Fastway and Australia Post. A tracking reference number will be provided when your subscription box is sent. We do not ship to P.O Boxes or Parcel lockers and must be a physical address.

What is your cancellation policy for Subscriptions?

Subscriptions can be cancelled at any time via your account, or you can contact us for further support. Cancellations will need to be received before the 1st of the following quarter. Failure to cancel before the cut off is the responsibility of the subscriber and no refund can be made given this fault. Those who are subscribed to a 12 month plan cannot make a cancellation due to the discount they have received on the product. The subscriber is able to turn off re-subscription before their period is over to ensure they are not recharged for the renewal.

I'm a business owner, can I get my product featured in a Bekole Subscription box?

We are always looking for like-minded businesses that have a product that would be considered to be included in an upcoming subscription box. Please email us at contact@bekole.com to find out more.